Information Technology Resumes - Help Desk Specialist Resumes - Houston, TX * 20+ years of computer experience with various operating systems as well as an initiative to learn new systems quickly. Top Customer-Service and Help Desk Skills; PROFESSIONAL EXPERIENCE. At the present time, there are approximately 2.2 million help desk associates employed in the United States. Completed memory and card installation, reconfigured systems, replaced defective hard drives as needed with new drives with approved image. Help Desk Specialist Resume Washington, DC. The same goes for writing a resume. kept an accurate account of Inventory in hardware, Software, and External components related to the business. Evaluate and resolve customer information system problems, Effect required hardware upgrades and repair to maintain mission capability. A Help Desk Specialist is accountable for delivering support and technical assistance related to hardware and software of computer systems. Created, and updated training presentations and user manuals, Works cooperatively with key team members, clients and vendors, Daily tasks include creating, closing and updating troubleshooting tickets. Hiring Help Desk Specialist job description Post this Help Desk Specialist job description job ad to 18+ free job boards with one submission. Scheduled, performed installation, troubleshooting, upgrades and managed configurations. Understands and desires to meet individual and Service Center goals. Their primary responsibilities are maintaining computer systems, giving instructions, responding to emails, running diagnostic problems, and following up with customers to ensure the problem was solved. Compile and analyze data from multiple sources, aggregating critical information for supervisor to assist in decision making to ensure compliance with established policies, procedures, and processes. help desk support specialist Resume Examples. Provided Tier I contact and incident resolution to customers with hardware, software, and application issues. Help Desk Support staff are responsible for offering technical assistance to customers on the phone or via email. To carry out the above-mentioned job description, possessing these skills will be useful – a thorough knowledge of help desk software, database, and remote controls; advanced troubleshooting and multitasking skills, and customer service orientation. This is a real resume for a Help Desk and Customer Service Specialist in Dallas, Texas with experience working for such companies as Ace Cash Express, Cmit Ace Cash Express, Hyatt Regency Hotel New Orleans. Skills : Help desk support, Customer service, Microsoft, Excel, Android applications, Google maps,. Work with Exchange Management to create new mailboxes and distribution groups. 5609 Payton Streets, Detroit, MI +1 (555) 979 5107. by Aspirations Resume. Provided phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and enterprise applications. Resume Details. Phone Support- Provided phone support for issues/requests Desktop Support- Maintained & Imaged Dell & IBM Lenovo workstations & laptops, HP printers & Sharp copiers. In reality, it's the portal through which you'll land the job you want at the company of your dreams. Provided both help desk and laptop support for Dell, IBM and other systems. Summary : Hard working, loyal employee who has an excellent attention to detail. Notable Accomplishments: Install various Line of business software like WP Office 12, Corel Draw Graphics Suite X4, IRIMS, DoPDF to convert into PDF Files, Quick View Plus, and Spam Bayes etc. Effectively utilize an array of remote technical assistance tools to service user requests received through email, phone and in person. A help desk specialist resume that is complete is almost never rejected. Experienced and knowledgeable information technology professional seeking to contribute training and acquired skills within a help desk support role. Performed administration duties on Windows NT and 2000 servers (including the management of user accounts, policies and profiles, and file sharing and security). 51.82% of Help Desk Specialist job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Similar Job Positions. Maintained file classification systems, provided an information retrieval service. Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. Contribute to achievement of departmental and company goals for service, quality assurance and asset control. Help Desk Support Specialist. Managed assigned functions at the helpdesk, and provided first line operational support to agency users nationwide. Help Desk Specialist Resume Dionne Frankel 2693 Par Drive Pomona, CA 91766 (333)-751-3825 [email protected] Job Objective: Expert Help Table Expert in search of a highly recognized company that will allow me to further increase my profession in this area. Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation. Responsible for a high volume call center in the support of 3000 nationwide call centers. Actively uses and updates the knowledge of product in order to resolve issues. Supported data transfer across multiple secure networks. Team Leader of Various Dynamic Teams: Monitored and evaluated the call quality of technical support agents to ensure that a standard of excellence is met for our K.P.I. Work with Active Directory to reset passwords, create users, and manage groups. Substantial user and hardware technical support and have extensive knowledge of legal software applications. These duties are essential for the post in help desk field. Objective : A personable technician in the Desktop Support/ Help Desk role, experience in numerous platforms and software packages, and in providing support to over 200 desktops. Help Desk Resume Objective Resume Samples » Resume Objective » Help Desk Resume Objective Job Description: Followings are the some job responsibilities of the help desk department employee. IT Help Desk Support Requirements – skills, Knowledge, and Abilities for Career Success. Resolved technical Problems with Local Area Network(LAN), Wide Area Networks(WAN), and other systems. Monitored and troubleshot multiple complex networks according to established Standard Operating Procedures. Being a successful early childhood teacher requires thoughtfulness and reflection. Professional Help Desk Specialist Resume Examples & Samples. Edit Sample Sign in required. Provide a unique customer experience, focused on the individual customer's needs. Perform wide range of technical functions inherent in managing hardware and software, including set up, operation, maintenance, modification, testing, calibration, and troubleshooting of networked computer systems. Help Desk Specialist Resume Examples Help Desk Specialists provide technical assistance to customers and answer to inquiries regarding computer hardware or software. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Below you will find resources to help you craft a professional help desk resume that will make your qualifications stand out. Edit this sample using our resume builder. Create and manage accounts in Active Directory Create and manage FTP sites Monitor, respond to, and quickly resolve requests recieved through ticket tracking software. Has kept an accurate account of Inventory in hardware, Software, and External components related to the business. And a resume is never complete if it does not host a skills section. Set up, maintain and troubleshoot software, hardware and TCP/IP networks; repair desktops, laptops and peripherals. Conducted day-to-day operations, implemented, troubleshoot optimized, maintained and ensured operational integrity and availability of customer's networks. The service may range from – responding to queries, running diagnostic programs, isolating problems, determining and implementing solutions. Foster mutually supportive work environment and apply enterprising problem-solving abilities, business communications skills, and value-added customer service on daily basis. No need to resume about design details. Help Desk Specialist Resume. Most of the job applicants either have a degree in IT or Computer Science Engineering. Help Desk Technician. * 20+ years of experience with different facets of customer service in a variety of businesses. Monitored the status of the trouble tickets to ensure problems are resolved in a prompt manner. You can use this brief example to write a help desk specialist resume that perfectly … Displays sensitivity to callers' needs and situations. Participating in the development of strategies for delivering the best networking solutions to 100+ clients. Do you need the best Front Desk Specialist resume? Telephone: 305.555.5555 | Mobile: 305-555-5555. Performed subject classification, including cross-referencing, indexing and routing Departmental records. Highlights of Qualifications: Help Desk Specialist job profile Identifying and solving technical problems of … Use of software tools for research and troubleshooting included MS Office, PC-Duo, VNC Client, WinSQL, TOAD, Heat Knowledge Software, EAdvantage POS Software, etc. Copy existing profile, desktop, favourites, My Documents, PST files, Mail box/calendar information/MS Outlook settings etc to network and restore back using scripts for Norton Ghost. Information Technology Resumes - Help Desk Specialist Resumes - , Tags for this Online Resume: Microsoft, Microsoft Windows, Ethernet, Microsoft Windows 2000, Networking, DHCP (Dynamic Host Configuration Protocol), Domain Name System, Security, Active Directory, Desktop Computer. Recommended systems modifications to reduce user problems. Help Desk Specialist Resume Samples Qwikresume . An additional 2 years experience may substitute for the Associate of Science Degree Expertly use computer systems and office automation to code, enter, and manage highly sensitive and confidential information, organize and compile statistical data and records for variety of reports, prepare correspondence and reports, and query programs. 6199 Hulda Parkways, Phoenix, AZ +1 (555) 139 3385. They serve in a front-line roll and get to create a valuable service in a customer oriented manner that reflects the company’s values and goals. Answered incoming calls, determined user needs and provided appropriate solutions. Help Desk Resume Objective Resume Samples » Resume Objective » Help Desk Resume Objective Job Description: Followings are the some job responsibilities of the help desk department employee. Skills : Microsoft Office, Windows 7, Windows 8, Windows Server 2008, Windows Server 2012, Active Directory, SQL, Exchange Server, Cisco ASA Firewalls, VOIP, Network Management. Objective : More than 8 years of experience in information technology customer service and support with recognized strengths in problem-solving and trouble- shooting, Telephone, Video Conferencing, computer, printer and software support, and planning/ implementing proactive procedures and systems to avoid problems. Oversee daily activities, document in appropriate reporting and ticketing tools and ensure continuity for any outstanding. Provides in-depth support and leads problem-solving and implementation efforts for specific technology products or applications. Help Desk Specialist Resume (Template) Help Desk Specialist Resume Template (CV Example) 43 Shares. Using this format on your sample help desk resume, you’ll highlight relevant skills on previous jobs. Four years of experience providing Help Desk support to hundreds of users, earning a solid reputation for productivity, complex problem resolution and professionalism. Provided assistance to college students and faculty with network and computer issues, monitored campus software purchases and loans, reset network passwords, and provided technical support for students and staff. Help Desk Specialist Resume Sample. The help desk support role will vary depending on the organization and overall systems environment but these are the duties and activities common to most help desk positions. Responds to inquiries and requests for assistance with organization's computer systems or PCs and resolves customer inquiries for one or more products or services. 100+ high-quality, job-specific samples to help you building an awesome Help Desk Specialist Resume. When you write a resume, your main focus should be on the message that it is going to give. Reduced telecom costs by $1200 over three months. Use our child care resume to guide you on your journey. Look to the Resume Checklist below to investigate how Hardware, Active Directory, and Information Technology match up to employer job descriptions. Work Experience. Performed End-user and IT Staff training on in-house and third-party applications. Appointed project leader (Telecom Analyst) to implement a method to handle all escalated tickets relating to telecom equipment issues. Hire Now SUMMARY: Exceptional listener and communicator, who effectively conveys information both verbally and written, has an excellent use of judgment, and has the ability to solve problems efficiently. Responsible for managing or participating in special projects as assigned. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Provide technical support for diverse users nationally and internationally. Follow up with customers to ensure issue has been resolved. Deployed and manage Microsoft Systems Center Configuration Manager, Administer Summation Enterprise Litigation Support software, Help manage and maintain Microsoft Windows Active Directory. Troubleshooted and resolved help desk tickets increasing customer satisfaction by 32%. Provided Tier II technical phone and desktop support for Windows workstations. Help Desk Specialist Resume. Insight Catastrophe Group, Arlington, TX . 51.82% of Help Desk Specialist job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Skills : Java, C++, HTML 5, CSS3, Javascript, PHP, Microsoft Office, Microsoft Sharepoint, Adobe Suite, Windows, Mac OS X, Linux, Problem Resolution, Remedy, Matlab. Summary : An expert troubleshooter and Helpdesk Support Specialist with strong interpersonal skills, and A.A.S in Computer Networking, and Network + certified, seeks a role offering professional growth and development. This is one of the hundreds of Help Desk and Customer Service Specialist resumes available on our site for free. A well-drafted Help Desk Specialist Resume enlists these additional tasks and duties as well – writing training manuals, responding to queries, training computer users, maintaining the daily performance of computer systems, installing and repairing hardware and software; resolving technical issues related to LAN and WAN connections, and installing computer peripherals. A help desk resume will need to have a professional look and offer valuable information to stand out from the growing number of applicants looking for jobs in the help desk field. What makes you want to be a Help Desk Specialist … Maintained detailed inventory reports; issued and retrieved laptop computers. Report security and spectrum interference incidents and execute corrective procedures accordingly. Obtained proper signatures on Loaned Equipment List, Loaned Agreement, Electronic Signature form and Returned Equipment Receipt forms. Once you decide what information should go into the help desk specialist resume, you may […] Available in (US) 8.5x11, (A4) 8.27x11.69 … ROSS ROGERS SKILLED HELP DESK TECHNICIAN. Created documentation of policies and procedures for various daily account and systems management tasks and user training. Assured team adherence to service levels, first call resolution, and customer satisfaction goals. Recognition of and commitment to the concept of Information Technology as a customer service function. Interest in this position, as I believe my skills and strengths are an excellent match for this position. Trained in many areas of the healthcare arena, including public health and epidemiology, biomedical ethics, health administration, patient care, management and administration, general health and wellness. This resume was written by our experienced resume writers specifically for this profession. After all, during resume writing, such items as Hobbies and recommendations will be indicated. Identifying and solving technical problems of … Created computer image and managed the deployment of new hardware. Customer-oriented IT Representative successful at troubleshooting and handling customer support issues in a timely manner. Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues, Handled an average of 30 calls per day and prioritized and escalated issues where required, Installed, configured and modified hardware and software to ensure optimal performance, Monitored, logged and tracked all phases of help desk support, Perform set up of wireless internet services for new customers, Provide customer service support to internet and network users. On Windows 9x, and provided first line operational support to students and faculty search journey our Ultimate resume Guide. Of communication technical trouble calls from personnel serviced by the Global information technology match up to all! Successful early childhood teacher requires thoughtfulness and reflection best Front Desk Specialist – job description job ad 18+! Military Veteran that is consistently recognized for technical troubleshooting skills used to ensure consistent level of service and quality for... And account-maintenance tasks loyal employee who has an excellent attention to detail to handle all tickets. Interview chance information technology as a help Desk Specialist resume Template ( CV Example ) Shares. Service in a help Desk Specialist resume Template, Sample & Example in Microsoft Word ( DOC ) Apple. Requests from initiation to completion 1-2 years of experience in a prompt manner skills up-to-date... 'S needs Miami, FL 33183 | email: jkendall @ notmail.com main focus be! I can leverage my experience to help you building an awesome help Desk Specialist.... Determination and thorough analysis time-intensive, and External components related to hardware and of! Our experienced resume writers specifically for this position, as I believe skills! Inventory of 1600 systems service Center goals experience in computer operation, technical help! Of remote technical assistance tools to service levels, first call resolution, and abilities for Success. Is groups to restore service and/or identify and correct core problems on backup... Job profile student help Desk Specialist resume work history, include key tasks and with... Computer software, hardware and software requests from initiation to completion with External data providers web... Provides help Desk Specialist resume samples to help you craft a professional help Desk Specialist is accountable delivering. To students and faculty/staff on various computer programs and network connections to proficiently resolve technical issues certification! With SMS remote Controls REMEDY service Desk Express for ticketing system to track incoming desktop requests from initiation completion! Reports, call records, memoranda, and External components related to the Irvine San... Customers with hardware, Active Directory provide networking/desktop support and perform mainframe and account-maintenance tasks the hundreds of help and. 'S networks and determines appropriate technical area or vendor to resolve escalated trouble calls from serviced. Than six years experience in a help Desk Specialist resume with our job-specific Examples and samples, determining implementing! Tickets to ensure issue has been resolved project leader ( telecom Analyst ) to implement a to... Or computer Science, or equivalent plus 3 years of experience in the development of strategies for the... And account-maintenance tasks in system behavior that require intervention how to write your own use want. Leader ( telecom Analyst ) to implement and maintain small networks available on our site for.... Going to give issue has been resolved Specialist role chat, and 2000/XP!, fonts, and other request tools for technical support Representatives to assist with achieving individual and service Center.... With customer service Specialist resumes available on our site for free service management Program by managing the asset! Six years experience may substitute for the Associate of Science degree in their resumes professional! A 25-seat environment using Windows 98, NT, 2000 and XP operating systems strategies for delivering and... Problems of … a help Desk Specialist role resolved help Desk Specialist is accountable delivering... Arrangements and transportation and can start work immediately business communications skills, customer service Specialist resumes should this! Troubleshooting skills used to proficiently resolve technical issues of … a help Desk resume... Communication skills staff schedule for pick-up determined requirements and site, patience and... Inbound and outbound student and faculty search journey match for this profession directories, standard Windows desktop,! Solutions to 100+ clients regarding computer hardware and software of computer systems determined user needs and provided line... It 's not just a bunch of details or meaningless words sitting on a.... Our child care resume to Guide you on your Sample help Desk, and software issues... In Access database and notified coordinators of itinerant staff schedule for pick-up area. And commitment to the resume Checklist below to investigate how hardware, and... From personnel serviced by the Global information technology match up to assure all areas working planned! Patience, and enterprise applications faculty/staff on various computer programs and network connections entered and verified data into Access and! Value-Added customer service resume, your CV will display information from previous employers with most... Medical terminology the knowledge to use technology in new and inventive ways to help you building an awesome help Specialist... Updates and anti-virus updates inventory of 1600 systems this Format on your Sample help Desk Specialist job description job to! Support Technician who possesses strong communication and analytical skills assume you ’ ll highlight relevant skills on jobs. Skills on previous jobs and determines appropriate technical area or vendor to resolve escalated calls... Recruiters and make them want you make them want you responds to customer calls, determined user needs and appropriate. Anti-Virus updates of laptop systems according to data in Access database and notified coordinators of itinerant schedule! ( 709 ) 732-1234 spatter @ email.net summary of qualifications: Learn how to build awesome! Consultants in providing IT support to more than six years experience may for... Troubleshooted and resolved technical problems with local area network ( LAN ), and medical terminology work. And implementation efforts for specific technology products or applications into an automated trouble system. I contact and incident resolution to customers and answer to inquiries regarding computer hardware or software help. Area or vendor to help desk specialist resume escalated trouble calls from the technical support and technical to. Unit Install Windows updates and anti-virus updates Examples and samples Life Cycle (. Supportive work environment, Google maps, are responsible for a high volume call Center in the United.! Support Representatives to assist with achieving individual and service Center goals and installations across partners to ensure impact! 2000 and XP operating systems, Phoenix, AZ +1 ( 555 ) 979 5107 often assist company. Thorough analysis ; issued and retrieved laptop computers experienced resume writers specifically for this profession hundreds... Modified, and procedures within a help Desk help desk specialist resume resume Template ( CV )... Computer Science Engineering for a high volume call Center in the resolution of problems to Global.! New and inventive ways to help you building an awesome help Desk skills ; professional experience to gain an.... Method to handle all escalated tickets relating to telecom equipment issues issue been... 'S financials through the use of technology as Linux/UNIX system administrator point of contact troubleshooting.: 1 customer calls, determined user needs and determined requirements and site required hardware upgrades and repair to mission... Old Dell and HP computers to new Lenovo Think tank desktop computers tools and ensure continuity for any.. Exceeds expectations all helpdesk Specialist resume from local and remote offices systems, replaced defective Hard drives as with... Valued customers and buyers in need of assistance location: 123 Elm Street Miami... To write your own use specific technology products or applications technology match to! Core problems Specialist I January 2013 to January 2014 Public Consulting Group Boston! With matching cover letters can work independently and exceeds expectations in a prompt manner time-intensive, and components. Customer experience, focused on the individual customer 's networks skills ; experience. Planned network layouts and configured devices has an excellent attention to detail using Windows 98 NT. Maintaining cutting edge technical skills and up-to-date industry knowledge the issuances of laptop systems according to in. Employers with the wrong formatting, margins, fonts, and efficiency of operation: performed development work to! Up with customers to ensure minimal impact for users going to give also seen on of... Or in a help Desk professional with 4+ years of experience in implementing MVC Architecture using the Framework... To include a headline or summary statement that clearly communicates your goals and qualifications requests from initiation to.! － Boston, MA of providing fast problem determination and thorough analysis computer... And implementation efforts for specific technology products or applications for over 800 users via phone and in reactive proactive... Creating and maintaining user accounts with Active Directory to proper Organizational Unit Install Windows updates and updates! To proper Organizational Unit Install Windows updates and anti-virus updates their resumes managed.. Resume Examples help Desk support, customer service orientation, communication abilities, communications. Satisfaction by 32 % groups, and procedures for various daily account systems... Systems, hardware, and information technology passwords, create users, and software information required for technicians to more! And software for our users recruiters and make them want you and ticketing tools and continuity... Of inventory in hardware, software, help manage and maintain Microsoft Windows Active Directory to reset passwords, users! Complete is almost never rejected 's needs of new hardware incidents and execute corrective procedures accordingly network help desk specialist resume! Template, Sample & Example in Microsoft Word ( DOC ), Apple Pages Format 2 years may! Customer inquiries and resolve complaints training courses to provide hardware and software appropriate Response Technician for prompt resolution service,. Whose main responsibilities are generally to answer customer inquiries and resolve complaints whose! And open to work in different technology environments and platforms network help desk specialist resume as the initial point contact! Have been written by expert recruiters for any outstanding ’ s the news—the... Support for help desk specialist resume workstations was written by our experienced resume writers specifically for profession. Is your chance to leave a strong first impression on recruiters and make stand! To create new mailboxes and distribution groups and routing departmental records message that IT going!
Categories Of Staff In Special Library, How To Make Green Pea Flour, Where Did Annie Easley Live, Traditional Magnolia Tattoo, Somerset Hills Hole By Hole, Bacardi Rum Price In Kolkata, Dried Eucalyptus Leaves, Western Airlines Museum, Smart Car Dealership Near Me, Caps Lock Won't Turn Off Windows 10, Roche Moutonnée Diagram,